Help Center

Frequently Asked
Questions

Everything you need to know about peryagame.ph — from signing up and making deposits to understanding bonuses, game rules, and responsible gaming. If you cannot find your answer here, our support team is always ready to help.

Getting Started

peryagame.ph is an online gaming and casino platform built specifically for Filipino players. We offer a wide range of games including jackpot slots, bingo, keno, live casino tables, and more — all accessible from your desktop or mobile browser. peryagame.ph operates within the regulatory framework set by PAGCOR (Philippine Amusement and Gaming Corporation), ensuring a safe and fair gaming environment for all registered players across the Philippines.

Registration on peryagame.ph is open to Filipino residents who are 21 years of age or older. This age requirement is strictly enforced in compliance with PAGCOR regulations. You must also not be a self-excluded player or a person prohibited from gambling under Philippine law. By registering, you confirm that you meet all eligibility requirements and that all information you provide is accurate and truthful.

Creating an account on peryagame.ph is quick and straightforward:
  • Visit peryagame.ph and click the Register button
  • Fill in your personal details: full name, date of birth, email address, and mobile number
  • Create a secure username and password
  • Verify your email address via the confirmation link we send you
  • Complete identity verification (KYC) by uploading a valid government-issued ID
  • Once verified, your account is active and ready to use
The entire process typically takes less than 10 minutes. KYC verification may take up to 24 hours on business days.

Yes. peryagame.ph is fully optimized for mobile browsers on both Android and iOS devices. You can access the full platform — including all games, account management, deposits, and withdrawals — directly from your mobile browser without needing to download a separate app. The mobile experience is designed to be smooth and responsive, whether you are playing on a budget Android phone in Davao or the latest iPhone in Makati.

peryagame.ph accepts the following Philippine government-issued IDs for identity verification:
  • Philippine Passport
  • SSS / GSIS ID
  • PhilHealth ID
  • Unified Multi-Purpose ID (UMID)
  • Driver's License
  • Voter's ID / Voter's Certification
  • Philippine National ID (PhilSys)
  • PRC ID
Please ensure your ID is valid, clearly photographed, and shows your full name and date of birth. Expired IDs will not be accepted.
Deposits & Withdrawals

peryagame.ph supports the following payment methods for Filipino players:
  • GCash — the most popular e-wallet in the Philippines
  • Maya (PayMaya) — fast and widely used digital wallet
  • Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts
All transactions are processed in Philippine Peso (₱). Please note that credit card deposits for gambling are not accepted in compliance with current Philippine regulations.

Deposits via GCash and Maya are typically credited to your peryagame.ph account within a few minutes. Bank transfers may take longer depending on your bank — InstaPay transfers are usually credited within 30 minutes, while PESONet transfers may take up to one banking day. If your deposit has not reflected after the expected timeframe, please contact our support team with your transaction reference number.

To withdraw from peryagame.ph, log in to your account and navigate to Wallet → Withdraw. Select your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount, and confirm. Withdrawals are processed within 24 hours on business days. Please note that your account must be fully KYC-verified before withdrawals can be processed, and withdrawals must be made to an account registered in your own name.

The following limits apply on peryagame.ph:
  • Minimum deposit: ₱100
  • Maximum deposit: ₱500,000 per transaction (higher limits available for verified VIP accounts)
  • Minimum withdrawal: ₱200
  • Maximum withdrawal: ₱100,000 per day for standard accounts
Players who have set deposit limits through our responsible gaming tools may have lower effective maximums based on their chosen settings.

peryagame.ph does not charge any fees on deposits or withdrawals from our side. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for InstaPay transfers. We recommend checking with your payment provider before initiating a transaction. GCash and Maya transfers to and from peryagame.ph are generally free of charge for standard transactions.
Games & Gameplay

peryagame.ph offers a diverse library of games designed for Filipino players, including:
  • Jackpot Slots — progressive and fixed jackpot slot machines with massive prize pools
  • Bingo — classic and themed bingo rooms with multiple card options
  • Keno & Keno Bonus Number — fast-paced number draw games with bonus multipliers
  • Slot Games — hundreds of video slots from top game providers
  • Live Casino — real-time table games with live dealers including baccarat, roulette, and blackjack
New games are added regularly, so there is always something fresh to try on peryagame.ph.

Yes. All games on peryagame.ph use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our game providers are regularly audited by independent testing laboratories to verify fairness and compliance. The Return to Player (RTP) percentages for each game are available in the game information section. Remember — all casino games are games of chance, and no strategy can guarantee a win.

Many slot games and select other titles on peryagame.ph offer a demo or free-play mode that lets you try the game without wagering real money. This is a great way to get familiar with a game's mechanics, bonus features, and paytable before committing real pesos. Live casino games and bingo rooms typically require real-money play. Look for the Try for Free button on eligible game tiles.

The Keno Bonus Number is a special feature exclusive to peryagame.ph's keno games. In each draw, one number is randomly designated as the Bonus Number. If this number appears among your selected picks, your winnings for that draw are multiplied by a bonus multiplier — which can range from 2x up to 10x depending on the game variant. It adds an extra layer of excitement to every keno round and gives players the chance to significantly boost their payouts without any additional wager required.
Bonuses & Promotions

peryagame.ph offers a welcome bonus package for newly registered and verified players. The specific bonus amount and structure may vary depending on current promotions — visit the Promotions section of the site after logging in to see the latest offers available to you. All bonuses are subject to wagering requirements and terms and conditions. Please read the bonus terms carefully before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before you can withdraw the bonus or any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Wagering requirements vary by promotion and are always clearly stated in the bonus terms. We recommend reviewing these before claiming any bonus on peryagame.ph.

Most bonuses on peryagame.ph are credited automatically when you meet the qualifying conditions — such as making a minimum deposit or using a specific payment method. Some promotions require you to enter a bonus code during the deposit process. You can view all available promotions and their claim instructions in the Promotions tab after logging in to your account. If a bonus has not been credited as expected, contact our support team within 48 hours of the qualifying action.

Yes. If you prefer to play without bonuses — for example, as part of managing your gaming habits — you can opt out of all promotional communications and bonus offers through your account settings under Responsible Gaming → Marketing Preferences. This is one of the responsible gaming tools we offer to help players stay in control. Opting out means you will not receive bonus emails, SMS promotions, or in-platform bonus pop-ups.
Account & Security

On the peryagame.ph login page, click Forgot Password and enter the email address associated with your account. We will send you a password reset link within a few minutes. Click the link in the email and follow the instructions to create a new password. If you do not receive the email, check your spam or junk folder. If you still cannot access your account, contact our support team at [email protected] for manual assistance.

peryagame.ph uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and is never sold to third parties. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and maintain strict data handling policies. For full details on how we collect, use, and protect your data, please review our Privacy Policy.

No. Each player is permitted to hold only one account on peryagame.ph. Creating multiple accounts is a violation of our Terms and Conditions and may result in the permanent closure of all associated accounts and the forfeiture of any balances or bonuses. If you believe a duplicate account has been created in your name without your knowledge, please contact our support team immediately so we can investigate and resolve the issue.

Some account details — such as your email address or mobile number — can be updated directly in your account settings. Changes to core identity information (full name, date of birth) require you to contact our support team and may require additional documentation to verify the change. This policy exists to protect your account from unauthorized modifications. Please keep your contact details up to date so we can reach you about important account notifications.
Responsible Gaming

peryagame.ph provides a full suite of responsible gaming tools to help players stay in control:
  • Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit
  • Loss Limits — cap the amount you can lose in a given period
  • Session Time Limits — get reminders or automatic logouts after a set play duration
  • Cool-Off Periods — temporarily suspend your account for 24 hours, 7 days, or 30 days
  • Self-Exclusion — close your account for 6 months to 5 years, or permanently
  • Marketing Opt-Out — stop receiving bonus and promotional communications
All tools are accessible in your account under Settings → Responsible Gaming. For more information, visit our Responsible Gaming page.

To self-exclude, log in to your account, go to Account Settings → Responsible Gaming → Self-Exclusion, and choose your preferred exclusion period. Your account will be suspended immediately and all marketing communications will stop. Self-exclusion cannot be reversed before the chosen period ends. If you need urgent assistance with self-exclusion, contact our support team directly at [email protected] and we will process it manually right away.

The minimum age to register and play on peryagame.ph is 21 years old, in accordance with PAGCOR regulations governing online casino gaming in the Philippines. We verify the age of every player during registration and may request additional documentation at any time. Any account found to belong to a person under 21 will be closed immediately. If you suspect a minor has accessed the platform, please report it to us immediately.

If you or someone you know is struggling with problem gambling, help is available. You can reach out to the following resources in the Philippines:
  • PAGCOR Responsible Gaming Hotline — contact PAGCOR directly for referrals to counseling services
  • National Center for Mental Health (NCMH) — 24/7 crisis hotline: 1553
  • In Touch Community Services — mental health support and counseling
  • peryagame.ph Support Team — contact us at [email protected] and we will connect you with appropriate resources
Gambling is addictive. Know when to stop.
Technical Support

Our customer support team is available 24/7 to assist you. You can reach us through:
  • Live Chat — available on the peryagame.ph website, typically the fastest option
  • Email — send your query to [email protected] and expect a response within 24 hours
When contacting support, please have your registered username and a description of your issue ready to help us resolve your concern as quickly as possible.

If a game disconnects or freezes during an active round, peryagame.ph's system automatically records the state of the game at the point of disconnection. When you reconnect and reopen the game, it will resume from where it left off, or the round will be settled based on the recorded game state. If you believe a disconnection has resulted in an incorrect outcome or a lost bet, contact our support team with the game name, date, time, and approximate bet amount so we can investigate using our server logs.

Account locks or suspensions on peryagame.ph can occur for several reasons, including: multiple failed login attempts triggering a security lock, pending KYC verification, a self-exclusion or cool-off period you activated, a suspected breach of our Terms and Conditions, or a routine security review. If your account has been locked and you are unsure why, contact our support team at [email protected] with your registered email address and we will clarify the situation and guide you through the next steps.
Still Need Help?

Our support team is available 24/7. Reach us anytime — we are happy to help Filipino players with any question, big or small.

24 hours a day, 7 days a week
Play Responsibly

Gambling is addictive. Know when to stop.

peryagame.ph is strictly for players aged 21 and above. If gaming stops being fun, use our self-exclusion tools or visit our Responsible Gaming page.

Responsible Gaming Tools
Why peryagame.ph

What Makes Us Different

Six reasons Filipino players choose peryagame.ph

PAGCOR-Regulated

peryagame.ph operates within the PAGCOR regulatory framework, giving Filipino players confidence that the platform meets Philippine gaming standards for fairness and player protection.

Mobile-First Experience

Fully optimized for mobile browsers — no app download needed. Play your favorite slots, bingo, and live casino games from anywhere in the Philippines on any device.

GCash & Maya Deposits

Deposit and withdraw instantly using GCash, Maya, or local bank transfer. Fast, familiar, and built for Filipino players — no complicated international payment methods required.

24/7 Filipino Support

Our customer support team understands the needs of Filipino players and is available around the clock via live chat and email to resolve any issue quickly and professionally.

Hundreds of Games

From jackpot slots and keno to live baccarat and bingo, peryagame.ph offers a constantly growing library of games from top providers — all certified fair by independent auditors.

Responsible Gaming Tools

Deposit limits, loss limits, session timers, cool-off periods, and self-exclusion — peryagame.ph gives you the tools to keep gaming fun and within your personal boundaries.

Ready to Play?

Join peryagame.ph Today

Thousands of Filipino players from Manila to Cebu, Davao to Quezon City are already enjoying peryagame.ph. Register in minutes, deposit via GCash or Maya, and start playing. Must be 21 or older.

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21+ only  |  Play responsibly  |  Gambling is addictive. Know when to stop.